FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Shopping Information
1. Do you tablet support SIM cards, TF memory cards and WIFI?
All of our tablets support TF cards!
SIM +WIFI:K712、K13、K81 Pro、K718、A10、M18
WIFI:K717、K716、K77
2. Can the language be set on the tablet?
The tablet defaults to English, pre-installed in multiple languages,you can choose your own language to install.
3. Is the product in stock?
Our products are all in stock. We will ship tablets within 2 working days after placing the order, and other product orders will be shipped within 3 working days.
4. Is there a user manual?
Each of our products comes with an instruction manual and warranty card
5. What are your best-selling products?
You can open the store homepage to find the best-selling product series to view
6. How to follow us to get the latest offers?
You can click on the lower right corner to contact official customer service to get discounts
Payment Information
1. What payment methods are supported?
Support use PayPal、Visa、Mastercard、American Express、Apple Pay
2. How can get free shipping?
Free shipping for purchases over $150
3. How long will it take to get my package?
Estimated delivery time: 4-15 days (Southeast Asia), 12-26 days (Europe), 15-30 days (USA).
Order & Returns
1. Does the product have a warranty?
Warranty
1. From the date of purchase of the product, if the product fails under normal use (correct operation and use according to the product instruction manual), we will provide one month of free maintenance service.
2. If any of the following circumstances occurs, the company will not provide free maintenance services and will charge reasonable fees.
(1) The product exceeds the one-month free warranty period;
(2) Failure caused by user error (failure to operate the product according to the instruction manual);
(3) Failure or damage caused by transportation accidents, falling, and vibration;
(4) Damage caused by natural disasters such as fires, earthquakes, floods, lightning strikes, or environmental pollution and overload voltage;
(5) The user disassembles the product by himself and damages the product artificially;
(6) Damage caused by improper storage and maintenance. (For example: placing the product in an environment with high temperature, high humidity, dust or harmful substances.)
(7) Damage caused by water failure inside the product;
(8) The user cannot provide the product warranty card; the warranty card has been altered; the warranty card model is inconsistent with the product model.
2. If the order is not shipped, the goods are lost or there is a problem with the goods received (for example: defective, wrong, damaged, etc.)
Within 48 hour of payment, if the order status is Undelivered, you can cancel the order and apply for a full and quick refund.If there is a problem with the goods you receive (for example: defective, wrong, damaged, etc.), you are entitled to a return and refund within 7 working days from the date of receipt.If there is a problem with your refund, we will help mediate to get your refund back.
